Royal Caribbean
Frequently Asked Questions
View Frequently Asked Questions below. You may also view Royal Caribbean's own FAQ's by clicking here.Future Cruise Credit (FCC). This is essentially a voucher for future travel. It has a monetary amount associated with it, and it is provided in lieu of a refund.
A FCC may be used towards the deposit and/or base cruise fare of any future cruise.
It cannot be used to pay:
- Taxes
- Port fees
- Prepaid Gratuity
- Shore Excursions
For a more information about Future Cruise Credit (FCC) click here.
An automatic service gratuity of $18.00 USD per person, per day for guests in non-suites staterooms, or $20.50 USD per person, per day for guests in Suites, will be applied to each guest’s SeaPass account on a daily basis. The gratuity applies to individual guests of all ages and stateroom categories.
Guests who have pre-paid their gratuity will not see a daily charge during their cruise.
A 18% gratuity is automatically added to all beverages and mini bar items.
A 20% gratuity is automatically added to all spa & salon purchases.
Guests can pre-pay gratuities up to 48 hours before the sail date. If gratuities are not prepaid prior to sailing, they will be automatically added to the guests’ folios once onboard.
7 Day Cruise - Example
Non-Suite Room: $126 Per Person
Suite Room: $143.50 Per Person
5 Day Cruise - Example
Non-Suite Room: $90 Per Person
Suite Room: $102.50 Per Person
Location. The rooms themselves are the same. However, 2D Rooms are located mid-Ship, where as 4D Rooms are located closer to the front & back of the ship.
If you are concerned about getting seasick, or prefer convenience to the elevators, then a mid-ship room would be a better choice. The below picture is an example of deck eight on Odyssey of the Seas.
Location. The rooms themselves are the same. However, 2V Rooms are located mid-Ship, where as 4V Rooms are located closer to the front & back of the ship.
If you are concerned about getting seasick, or prefer convenience to the elevators, then a mid-ship room may be a better choice. The below picture is an example of deck eight on Odyssey of the Seas.
A Virtual Balcony is an 80-inch high-definition screen inside certain interior staterooms that spans nearly floor to ceiling. You can enjoy real-time views of the ocean and destinations from the comfort of your interior stateroom. The Virtual Balcony staterooms will be as true to life as a real balcony view as possible. As such, there will be times (such as in port) when guests looking out a balcony will have their view obstructed by a building, for example.
Guests will have the option of having the screen either on or off.
Virtual Balconies are only available in select interior staterooms on Anthem of the Seas®, Explorer of the Seas®, Harmony of the Seas®, Navigator of the Seas®, Odyssey of the Seas®, Ovation of the Seas®, Quantum of the Seas®, Spectrum of the Seas®, Symphony of the Seas®, Utopia of the Seas℠, Voyager of the Seas®, and Wonder of the Seas®.
There are three tiers of Royal Caribbean's Suite Class of rooms — Star, Sky and Sea. Star being the highest level & Sea being the lowest. This program offers exclusive access to lounges and dining venues while onboard, attentive services and additional stateroom amenities.
Royal Suite Class is available on Allure of the Seas®, Anthem of the Seas®, Harmony of the Seas®, Oasis of the Seas®, Odyssey of the Seas®, Ovation of the Seas®, Quantum of the Seas®, Spectrum of the Seas®, Symphony of the Seas®, Wonder of the Seas®, Icon of the SeasSM, and Utopia of the SeasSM.
See a Virtual Tour of Select Suite Rooms:
STAR
SKY
Benefits of each Class Tier:
SEA
- Dinner at Coastal Kitchen, based upon availability*.
- All Day Access** to Silver Dining for guests onboard Spectrum of the Seas®
- Royal Caribbean Plush Bathrobes for Use Onboard
- Luxury Pillow Top Mattress
- Luxury Bathroom Amenities
- Lavazza Espresso Coffee Machine
*Reservations are required for dinner at Coastal Kitchen (upon availability). Beverages are not included.
**Silver dining have specific opening hours for Breakfast, Lunch, and Dinner. Reservations are not required.
-Complimentary gratuities are not included for Sea guests.
SKY
- Concierge Service
- All Day Access to Coastal Kitchen*
- All Day Access to Gold and Silver Dining** for guests onboard Spectrum of the Seas®
- Specialty Bottled Water (upon arrival)
- Complimentary VOOM, The Fastest Internet at Sea †
- Flexible Arrival Boarding & Priority Departure
- Priority Dining Reservations
- Reserved seating section in select entertainment venues (reservations required)
- Suite Lounge Access (complimentary hors d’oeuvres and cocktails each evening)
- Access to Suite Sun Deck. Sky guests onboard Spectrum of the Seas® have access to The Balcony
- Royal Caribbean Plush Bathrobes for Use Onboard
- Luxury Pillow Top Mattress
- Luxury Bathroom Amenities
- Lavazza Espresso Coffee Machine
* Reservations are required for dinner at Coastal Kitchen (upon availability). Beverages are not included.
** Both Gold dining and Silver dining have specific opening hours for Breakfast, Lunch, and Dinner. Reservations are not required for Silver dining. For Gold dining, reservations are required.
† VOOM Surf + Stream package. One device per person for each guest booked in a Sky suite.
-Complimentary gratuities are not included for Sky guests.
STAR
- Exclusive Access to Royal Genie Service
- All Day Access to Coastal Kitchen*
- All Day Access to Gold and Silver Dining** for guests onboard Spectrum of the Seas®
- Complimentary Specialty Restaurants*** (including Chef’s Table and à la carte dining)
- Complimentary Deluxe Beverage Package (for guests 21 years or older, or 18 and over where applicable by law)
- Complimentary Refreshment Package (for guests under legal drinking age)
- Still and Sparkling Water Replenished Daily
- Complimentary GratuitiesΔ
- Complimentary VOOM****, The Fastest Internet at Sea
- Expedited Boarding and Departure
- Best Seats in the House in Select Entertainment Venues
- Priority Entrance to Many Onboard Activities††
- Suite Lounge Access (complimentary hors d’oeuvres and cocktails each evening)
- Access to Suite Sun Deck. Star guests onboard Spectrum of the Seas® have access to The Balcony
- Royal Caribbean Plush Bathrobes for Use Onboard
- Complimentary Minibar stocked with Coca-Cola® Beverages and Water
- Complimentary Laundry and Pressing Services
- Luxury Mattress and Pillows
- Frette® Linens
- Luxury Bathroom Amenities
- Lavazza Espresso Coffee Maker
*Reservations are required for dinner at Coastal Kitchen (upon availability). Beverages not included in the Deluxe Beverage Package will be charged to the guest.
** Both Gold dining and Silver dining have specific opening hours for Breakfast, Lunch, and Dinner. Reservations are not required for Silver dining. For Gold dining, reservations are required.
***All Specialty Restaurants including Chef’s Table (just wine pairing is charged to the guests) are included on this offer. Chef’s Table will be charged at $25 per person +18% gratuity (cost price of only the beverage served during dinner). Culinary Classes are not including on these amenities due to space limitation except SIP-TOUR-BRUNCH.
Δ Complimentary Gratuities benefit applies only to onboard staff who provide standard dining and culinary services, stateroom and general housekeeping services. Star guests may tip their Royal Genie and Concierge separately, at their own discretion.
**** VOOM Surf + Stream package. One device per person for each guest booked in a Star suite.
†† Enjoy reduced wait times for select onboard activities during published hours, excluding peak times between 1:00 pm and 4:00 pm on Sea Days.
Select fare programs require the payment at the time of booking of a nonrefundable deposit. That deposit amount shall not be refunded at any time after it has been paid. Change fees will apply to bookings for which the deposit is nonrefundable.
Cancellation of Cruise or CruiseTour
Cruises that are cancelled prior to the sail date, and CruiseTours that are cancelled prior to the first day of the CruiseTour, may be subject to a cancellation charge. The amount of the cancellation charge shall be determined as shown in the table below and shall vary depending on how far in advance of the sail date (or first day of the CruiseTour) the Operator receives notice of cancellation.
FOR 1 TO 4 NIGHT CRUISES (including Holiday sailings) IF CANCELLATION IS MADE |
CANCELLATION CHARGE |
75 days or more prior to the first day of the Cruise | No charge (except for Nonrefundable Deposit amounts) |
74 to 61 days | 50% of total price |
60 to 31 days | 75% of total price |
30 days or less | 100% of total price (No refund) |
FOR 5 NIGHTS OR LONGER CRUISES (including Holiday sailings and Cruisetours) IF CANCELLATION IS MADE |
CANCELLATION CHARGE |
90 days or more prior to the first day of the Cruise | No charge (except for Nonrefundable Deposit amounts) |
89 to 75 days | 25% of total price |
74 to 61 days | 50% of total price |
60 to 31 days | 75% of total price |
30 days or less | 100% of total price (No refund) |
In the event of a cancellation of a Cruise or CruiseTour, any applicable Taxes/Fees or Fuel Supplement charges shall be refunded. For bookings made outside of the United States and Canada, a different cancellation policy may apply. Contact your local office or travel advisor for details.
Cancellation notices are effective when received by the Operator.
For Passengers who have booked a CruiseTour and desire to cancel their tour portion while retaining the Cruise, refunds of the CruiseTour Fare (including any applicable supplement charges) shall be made in accordance with the following cancellation policy. Guests who convert their CruiseTours to a cruise only booking within forty-two (42) days of the start date of the tour segment of the CruiseTour will be subject to a cancellation charge. The amount of that charge varies depending on the location of the CruiseTour and/or its length.
The cancellation charge policies set forth above vary for single occupancy or for the third, fourth or higher occupants in a stateroom or for groups. Contact us or call Royal Caribbean for further details.
Cancellation by the Passenger after the Cruise or CruiseTour has begun, early disembarkation of the Passenger for any reason, including pursuant to any provision of this Ticket Contract, or “no-shows” shall be without refund, compensation, or liability on the part of the Carrier whatsoever.
If Carrier received payment via credit card, the refund will be made to that credit card. If Carrier received payment from your travel advisor, the refund will be provided back to that travel advisor.
Carrier reserves the right to offer promotional cruise fares or other offers that may modify the cancellation policies set forth above.
For cancellations of air flights, hotel stays, transfer services, shore excursions, pre-purchased amenities, Royal Caribbean Travel Protection ProgramSM, pre-booked services (such as spa, photography or wedding services) and pre-booked arrangements such as specialty dining, see the applicable terms and conditions for any applicable cancellation charges.
Non-Refundable Deposit Fares
Outside of final payment, when a non-refundable deposit cancellation occurs, the full deposit amount will be held in penalty. Any additional payments made will be refunded.
Should you choose to change your original ship and/or sail date, please contact us where a representative will assist in making the desired changes, while also applying the qualifying change fee(s) and collecting payment, if not already done so.
Refunds for Delayed Sailings or Sailings Cancelled by Royal Caribbean
If Royal Caribbean cancels a voyage, or delay embarkation by three (3) days or more and you elect not to sail on the delayed voyage or a substitute voyage they offer, you can obtain a refund or a future cruise credit (FCC). Although their practice is to issue a future cruise credit automatically, you may instead contact us to request a refund. Refund requests must be made within six (6) months of the date the cruise was cancelled or the scheduled embarkation date, whichever is earlier.
Please note this policy does not apply to guests booked on chartered sailings. If you were booked on a chartered sailing that was canceled or embarkation was delayed by three (3) or more days, and you wish to inquire about refunds or future credits, you must contact the third party reseller that sold you the cruise.